As one of the only audit companies that provides an end to end solution when it comes to service recovery of loss and damage claims, Intelligent Audit streamlines this labor-intensive process and reduces your internal costs while improving service to your customers.

Loss and Damage Claims Processing

Intelligent Audit offers a dedicated and experienced team to manage each step of the cumbersome loss and damage claims process on your behalf. By integrating your business processes along with our technology and expertise, you can feel comfortable that your customers are being serviced while you’re recovering hard-dollar claim amounts from your carriers.


By integrating your business processes along with our technology and expertise, you can feel comfortable that your customers are being serviced while you’re recovering hard-dollar claim amounts from your carriers.

Many companies will focus on making their customer whole on a service recovery when a loss or damage occurs, but they often don’t identify or realize the costs that are leaking out of the bottom line when a carrier has a service issue. In addition, the carriers make it difficult to file these claims to improve their bottom line, while you pick up the bulk of the expense when it occurs. We are truly amazed at the number of companies that just leave these hard dollars on the table for the carriers to put into their pockets. We can show you how to immediately improve this issue and start recovering costs within a few short days of implementation.

We can do all of the work to recover this loss revenue or customize it based off of your current needs and will work with your current staff to make it cost effective while making you whole from the carrier.

We can customize a solution that is best for your organization and offer loss and damage recovery on all shipping modes – Parcel, Courier, TL, LTL, Air, Rail, Ocean and Intermodal.

We invoice you only after we have guaranteed proof that we have recovered money from your carriers on your behalf. We are comfortable with any billing arrangement you prefer – gain share, transactional or monthly service fee billing. Remember, we only get paid after you get paid.


We invoice you only after we have guaranteed proof that we have recovered money from your carriers on your behalf.

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    Examples of the recovery efforts we can manage on your behalf include:

    • Post Audit Claims and Recovery – By integrating your customer billing information with our technology, our team of experts process your claims with carriers on your behalf.
    • Proactive Loss and Damage Integration – Our technology can help your front-end business operations by monitoring and identifying potential lost or damaged shipments in real time. This gives your business time to implement service recovery processes that reduce customer churn, reshipments, service upgrades and all those draining costs.
    • Claims Agreements and Settlements – With our extensive knowledge and experience in contract optimization, we help ensure you have the right information at the table when you negotiate a way to weed through the carriers’ claims filing process and procedures.
    • Implementation of Expedited Loss and Damage Processing – We help you reduce internal costs from pulling the detailed information required by carriers for claims payment and identify the shortest path for you to be paid by the carriers on resolved claims.