Delivery Exceptions

Ecommerce  |  February 15, 2018


By analyzing the shipments of a leading home grocery delivery company, Intelligent Audit was able to identify and act on exceptions, managing in-transit issues to achieve positive outcomes. IA identified a link between the shipping experience and customer satisfaction levels that enabled the client to efficiently work with carriers to minimize future delivery issue instances, maintain higher customer satisfaction, and identify the impact that service issues had on customer retention.

Intelligent Audit provides its clients with a global, all-mode transportation audit, recovery, freight payment, and business intelligence reporting partner.