Seeking to prevent FedEx missed deliveries among customers, FedEx has reinstated its money-back guarantee for select services.
Change has become synonymous with innovation and evolution in logistics. And that’s a defining characteristic of all carriers and shippers in today’s market. On April 5, 2021, UPS made the bold move to reinstate its money-back guarantee against late deliveries. And now we also have a guarantee against FedEx missed deliveries for several core services. And we surmised FedEx would follow sooner rather than later with a strategy for staying competitive. That happened less than 24-hours afterward. And smarter shippers need to know about these types of events as soon as possible. Let’s take a closer look at what happened and why.
In keeping with these changing times, FedEx has taken the steps to further align its FedEx missed deliveries money-back promise and brand with UPS’ reinstatement of its comparable guarantee. Specifically, the FedEx guarantee applies to the following services:
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx Standard Overnight®
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Freight
It’s further worth mentioning that FedEx went the added length to mention the specific services that remain suspended regarding the guarantee, including:
- FedEx Express®
- FedEx Ground®
- FedEx Freight®
- FedEx Office®
The change marks yet another effort by one of the big 3 to ensure it’s service continues to stay attractive to shippers. That’s especially true considering that many shippers may be leaning toward eliminating the promised, faster service. In the world of the pandemic, people realized that faster shipping wasn’t necessarily possible. And without the carriers’ return to the money-back guarantees, there’s a clear risk. After all, UPS or FedEx missed deliveries amount to harming the customer experience.
If the shippers forgo using those services due to a lack of a guarantee or worse choose to go with a competitor that does have a reinstated guarantee, carriers will lose business. As such, it comes as no surprise that this guarantee has returned for FedEx. And in turn, it implies a direct return to the emphasis on proactive auditing to enhance transportation spend management.
What’s Next for Carriers That WIsh to Follow Suit With FedEx Missed Deliveries Money-Back Guarantee
It’s also interesting to see how this may result in changes within USPS delivery promises, as well as possible changes to the guarantee offered by DHL. This is an exciting time for logistics and will likely precipitate a major shift and growth of overall movements in the domestic shipping network. As such, it’s paramount for companies to focus on ensuring they are getting what they pay for in shipping. And that means shippers will use freight audits to hold carriers, including FedEx missed deliveries, accountable with the power of the purse. Connect with Intelligent Audit to learn more today.