United Parcel Service (UPS) will pay more than $25 million for repeatedly failing to meet delivery guarantees while shipping government packages from 2004 to 2014. The government claims that UPS knowingly recorded inaccurate delivery times so that it appeared that the shipments had been delivered on-time. Federal officials also allege that UPS provided them with inaccurate “on-time” performance data.
While UPS agreed to the $25 million settlement, they do not admit fault or accept any liability. According to a statement put out by the company, UPS accepted the penalty “to avoid lengthy and costly litigation” and continued that, “UPS values its relationships with all of its customers and continues to be a valued supplier in good standing with the federal and state government, When notified of this issue, UPS focused to improve training, systems and technology to better serve our customers.”
Has your company also experienced delivery/billing errors? Our Intelligent Audit small parcel audit software is the premier means for running daily audits to help identify opportunities and recover refunds. Contact us today for your risk-free test-run.