Hazardous last-mile logistics often impact parcel shipping during part of the journey to reach the end customer. This ends up becoming a particularly exceptions-prone part of the shipping process. Last-mile delivery tracking informs shippers and customers alike of the delivery window so they can keep up with any changes. Real-time visibility is critical to exception management when you’re shipping parcels.
Real-time visibility in logistics provides a range of benefits to the shipper and customers that extend beyond exception management. This article covers what visibility is related to parcel shipments, how it works, and how to get started with this vital aspect of transportation optimization.
It’s important to know where a parcel is from when the carrier picks it up until final delivery to the customer. This awareness helps ensure a proper shipping process and gives customers up-to-date information for a better customer experience. Real-time visibility in logistics enables you to track a parcel’s entire journey as it’s happening. You can track its location at any given time, monitor the anticipated delivery date and time, and mitigate any delays or adjustments that affect the original delivery plan.
Real-time visibility solutions also make it possible to track a parcel’s condition. You get notified if there are any shipping exceptions, which means there’s a delay from an unavoidable cause like weather conditions or a problem with the delivery vehicle.
Shippers continually utilize real-time parcel visibility as a critical component of their modern logistics strategies. It offers significant benefits to shippers and their customers:
During a time of unpredictable global logistics, shippers need flexibility more than ever. Increased visibility can provide this, as it allows shippers to track all shipments, gain insights, compare carriers, and strategize based on data and analytics.
In addition, better visibility into parcel shipments supports exception management. It enables shippers to track the shipment status in real time and identify exceptions as they occur during the delivery process.
Through improved visibility, shippers can:
All of this directly supports exceptions management.
The benefits of transportation visibility for parcel shipping extend far beyond exceptions management, although that is a significant benefit. Here are some additional benefits for businesses that shippers can expect.
Technology enables shippers to gain real-time transportation data visibility and share it with customers. In essence, shippers and carriers use GPS, RFID, and other types of sensors to track the location of parcels. This technology also provides additional information, including pick-up time, estimated time of arrival, and delivery confirmation. The sensors track information and share it with shippers so they gain real-time visibility and valuable data insights to use in decision-making. Companies can use this technology to plan strategically and do everything they can to ensure on-time parcel deliveries.
Companies can also use real-time tracking technology’s visibility to check that parcels remain in optimal quality. For instance, shippers better understand whether packages are handled properly and securely during the shipping process. They can also share more detailed information with customers in real time.
Shippers can integrate real-time visibility software into their existing tech stacks. Overall, this technology helps streamline operations and create a better customer experience while also cutting costs.
While increased visibility is great for shippers and customers, you must be aware of its challenges before implementing technology and software.
Here are some downsides to expect from the process of increasing parcel visibility:
Starting these visibility processes from scratch is difficult, especially if your team doesn’t include members with an applicable skillset. You would need to put in the time, effort, and resources to invest in the technology and team members to start the process and maintain real-time visibility going forward.
An easier option is to partner with an organization like Intelligent Audit that uses its knowledge, skills, and technology to give shippers visibility. Rather than building from the ground up, you can work with a third party ready to immediately hit the ground running and provide improved parcel visibility.
It’s worth improving real-time parcel visibility for all shippers. Remember the many benefits this capability provides in addition to exceptions management. It also creates better customer service and retention, improves parcel security, cuts costs of lost or delayed shipments, streamlines operations, and helps shippers communicate and collaborate better with third-party providers and customers. These are tangible benefits that enhance all aspects of the business.
Adding real-time parcel shipment visibility to your business comes with some challenges related to building a solution from scratch. While this option will pay off in time, you can skip the initial investment and growing pains by working with a third party like Intelligent Audit. This option simplifies the process by helping you rely on the knowledge, skill, and technology of Intelligent Audit, giving you quick and ongoing access to visibility information.
Intelligent Audit can provide real-time transportation visibility for shippers that you can share with customers. We can also provide quality, accurate data, help you analyze it, and glean valuable insights from it.
By partnering with Intelligent Audit for real-time visibility in logistics, you’ll be in good company, joining some of the largest parcel shippers in the industry today. As an industry leader, we work with companies that include 20% of the fortune 50, among many others.
As a company that has revolutionized how logistics professionals handle their parcel and freight audits, Intelligent Audit knows exceptions. We can help shippers gain real-time visibility that helps them manage exceptions, among other benefits of parcel visibility. This is one of the various solutions we can provide for transportation optimization. We also provide:
Set up a call with one of our experts to discuss how Intelligent Audit can help your business uncover opportunities for cost reduction and supply chain improvements through automated freight audit and recovery, business intelligence and analytics, contract optimization, and more.
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