Intelligent Audit recognized in Gartner® Market Guide for Freight Audit and Payment Providers
Intelligent Audit has once again been recognized in the Gartner® Market Guide for Freight Audit and Payment Providers.
This recognition marks another consecutive year that Intelligent Audit has been included among representative vendors in the global freight audit and payment (FAP) market. As the guide continues to expand with new entrants and evolving providers, Intelligent Audit maintains its position. This is a reflection of both sustained performance at scale and continued innovation in AI-driven logistics intelligence.
The Market Guide was created to help logistics and supply chain leaders evaluate the rapidly evolving FAP landscape. It provides:
- A definition of the FAP market
- Key trends shaping vendor capabilities
- Evaluation criteria for enterprise buyers
- A representative list of providers serving global shippers
For enterprise organizations managing multimodal, global transportation spend, the guide serves as a strategic evaluation framework helping buyers assess not just transactional audit capabilities, but data maturity, AI enablement, ecosystem integration, and global execution strength.
“We are proud to be recognized again in the Gartner Market Guide, especially as the market expands and competition increases. Our continued inclusion reflects our commitment to innovation, AI-driven intelligence, and delivering measurable financial impact for the world’s most complex shippers.”
Hannah Testani, CEO
Intelligent Audit
What’s Shaping the Freight Audit & Payment Market
According to the 2026 Market Guide, several forces are transforming the FAP landscape and influencing how shippers evaluate providers:
AI & Workflow Automation
FAP solutions are shifting from manual review processes to AI-enabled automation. Organizations should assess the maturity of automation in invoice processing, anomaly detection, predictive modeling, and executive reporting.
Logistics Cost Intelligence
Freight audit platforms are expected to deliver more than invoice validation. Advanced analytics, spend benchmarking, and predictive cost insights are becoming critical differentiators.
Operating Model Flexibility
Shippers must weigh managed services, self-service, and hybrid models based on internal resources, expertise, and strategic priorities.
Global Complexity & Integration
Multimodal networks, cross-border transactions, and ecosystem integration with ERP and TMS systems require scalable, globally capable platforms.
Data Security & Payment Governance
With billions in transportation spend under management, secure payment processing and financial oversight are essential selection criteria.
The Case for Outsourcing (and for Specialization)
The Market Guide states that 51% of enterprise shippers are already outsourcing with 28% more looking to outsource in the next two years. This underscores continued growth in outsourcing freight audit and payment functions, driven by increasing invoice volume, contract complexity, and the need for deeper financial visibility.
Specialized FAP providers offer:
- Dedicated freight audit technology platforms
- Multimodal, global capabilities
- Advanced data normalization and anomaly detection
- Strategic analytics and benchmarking
- Scalable operational infrastructure
As transportation networks grow more complex, outsourcing to a specialized provider enables organizations to reduce administrative burden, strengthen financial controls, and unlock actionable logistics intelligence.
Recommendations for Logistics Leaders
When evaluating freight audit and payment providers, shippers should:
- Confirm multimodal and global coverage: Ensure support for required transportation modes, currencies, regions, and regulatory environments, with the scale to grow alongside your network.
- Assess AI and automation maturity (and business impact): Look beyond AI claims to understand how automation reduces manual workload, prevents cost leakage, improves forecasting accuracy, and strengthens executive visibility into transportation spend.
- Evaluate data governance and integrity standards: Strong providers demonstrate disciplined data normalization, contract management rigor, transparent audit trails, and enterprise-grade controls that ensure reporting accuracy and compliance.
- Examine support structure and expertise: Technology should be backed by experienced audit professionals, responsive client support, and advisory resources capable of managing complex exception scenarios and enterprise requirements.
- Align operating model with internal capabilities: Determine whether managed, self-service, or hybrid models best fit your organization. And whether the provider offers flexibility as needs evolve.
- Review integration, security, and financial oversight: Confirm seamless ecosystem integration and robust cybersecurity protections, along with secure, well-governed payment processing infrastructure.
- Consider provider maturity and staying power: Evaluate market longevity, enterprise representation, operational scale, and sustained industry recognition as indicators of long-term stability and partnership viability.
Intelligent Audit is proud to be recognized again in the Gartner® Market Guide for Freight Audit and Payment Providers and remains committed to helping enterprise shippers transform freight audit into a strategic advantage.
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