Stopping Fraud in its Tracks: An AI-Powered Extra Layer of Protection

What if you had a team of detectives to quickly spot anything "off" in your shipping operations?

Fraud often slips by unnoticed because invoices look correct, and there’s no system in place to flag unusual patterns.

The Hidden Costs You Can’t See on the Invoice

It started like any other day. Invoices looked fine. Volumes were where they should be. No red flags—at least, none that could be seen with the naked eye. But beneath the surface, fraud was quietly slipping through.

What if you had a detective on your team to quickly spot anything "off" in your shipping operations?

Fraud often slips by unnoticed because invoices look correct, and there’s no system in place to flag unusual patterns.  

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Fraud Is Getting Smarter—Are You Ready?

Fraud is widespread—and getting more sophisticated. In 2024 alone, fraudulent returns hit $103 billion, while annual cargo theft resulted in $35 billion in losses. From direct cargo theft and non-delivery scams to fraudulent pickups, stolen packages, fake orders, delivery scams, and return schemes—the landscape is evolving fast.

Everyone is susceptible. And the more complex your shipping operations, the more room there is for costly manipulation.

Meet Your Digital Detective

Anomaly Detection can catch even the most expertly executed threats before they become costly problems for your business. Alongside our proprietary audit technology and dedicated team of experts, Anomaly Detection provides the extra layer of protection your shipping operations need to prevent overspending.

It catches tiny deviations from the norm, daily and within minutes of them appearing—a task that would take a person weeks, months, or even years.

Anomaly Detection can confidently detect carrier billing errors, suboptimal shipping performance or costly service usage, unexpected or unwanted changes in shipping activity, and freight, cargo, or small parcel fraud.

Real Fraud, Real Impact

In one case, a customer experienced a sudden spike in UPS Next Day Air activity across multiple accounts. The increased spend included a high volume of Not Previously Billed Fees, indicating a failure in closed-loop billing. The client escalated the Not Previously Billed Fees to UPS and uncovered the extent of unauthorized usage. Anomaly Detection flagged the irregular activity at its earliest stage. $1M+ recovered.

Another case involved a steep uptick in international returns on a UPS shipper account out of Mexico. The increase did not line up with initial volume to Mexico. Returns were characterized by high cost per shipment and destined to residential locations. Activity was symptomatic of an organized fraud scheme. Manual processes struggle to catch sophisticated fraud, but Anomaly Detection flagged the spike early—enabling fast recovery and swift resolution. Left unchecked, this fraud could’ve cost the shipper $500,000/year.

And for a leading shipper in the wireless industry with an annual shipping spend of $24M, suspicious activity from Tennessee raised red flags. Sudden high-handling to residential receivers was flagged. The activity came from an unaffiliated company and a state never seen at this volume. It was confirmed to be a hijacking of the company’s account, with a small business moving unauthorized product. Manual processes struggle to catch sophisticated fraud, but Anomaly Detection flagged the spike early—enabling fast recovery and swift resolution. Left unchecked, this fraud could’ve cost the shipper $218,000/year.

Why Visibility Is Your Best Defense

Due diligence, like vetting carriers and researching vendors, is critical. So is security—having plans in place to act when fraud is suspected. Training employees to recognize fraudulent behavior matters, too. But visibility—the kind that comes from high-level reviews and real-time data monitoring—is what turns defense into prevention.

Don’t Wait Until It’s Too Late

With over $3M in confirmed fraud detections—and counting, Anomaly Detection is your secret weapon against hidden threats.

Protect your business before fraud costs you. Put our AI-Powered Anomaly Detection to work today.