How Intelligent Audit Solved a $3M Per Week Problem for a Global Healthcare Corporation
Freight Audit, Recovery, and BI
A global healthcare company shipping tens of millions of parcels annually was unknowingly overcharged $3 million per week after their carrier incorrectly downgraded their volume tiers — directly impacting shipping rates and creating a significant financial leak.
Intelligent Audit’s real-time auditing technology caught the tier downgrade immediately, enabling fast escalation, collaborative resolution, and the implementation of safeguards to protect future billing accuracy.
By catching the error and driving collaborative resolution, Intelligent Audit protected the customer’s bottom line, improved financial accuracy, and strengthened relationships with the carrier through transparent issue management.
With Intelligent Audit’s proactive oversight and real-time auditing capabilities, the healthcare company didn’t just recover millions—they built a more resilient process to prevent costly billing errors in the future. Intelligent Audit’s technology and collaborative approach didn’t just protect profitability, they enhanced long-term trust between shipper and carrier, ensuring both sides benefit from transparency and accuracy.
