A national food retailer ships up to 10,000 packages daily during peak holiday season vs. a few hundred per week the rest of the year.
The retailer’s e-commerce team worked with IA to develop a strategy that leverages a network of 13 3PL sites that could be scaled up to meet peak holiday shipping demands.
The strategy delivered significant improvements in shipping mix and cost efficiency, as evidenced by $5M in savings with a 99.76% on-time delivery rate. Specific changes include:
By leveraging a flexible 3PL network and optimizing shipment allocation, the retailer successfully managed peak-season demand without overwhelming their air shipping network. The shift to more cost-effective Ground shipping improved efficiency, reduced costs, and minimized delays—ensuring a better customer experience during the critical holiday season.