How One of the Largest Online Furniture and Home Goods Retailers Quickly Unlocked $1.5M in Savings

Freight Audit, Recovery, and BI

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$1.5M

in early savings

$1.5M

in early savings

$1.5M

in early savings

The Challenge

Before partnering with Intelligent Audit (IA), one of the largest online furniture and home goods retailers' North America Small Parcel business relied on an internal, quarterly/bi-annual audit process to confirm FedEx billing accuracy. These audits:

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["Were extremely labor-intensive", "Produced delayed results", "Led to bulk reconciliations or credits rather than proactive issue resolution", "Allowed billing errors to persist for months", "Prevented timely savings opportunities"]

The Solution

Intelligent Audit implemented the retailer's first true Freight Audit & Pay process, shifting from a post-audit model to a pre-audit environment.

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["Captured both service and rate audit issues as they occured", "Enabled immediate dispute filing", "Delivered actionable insights to strengthen carrier compliance and operational rigor"]

This process is lightyears ahead of where we started.

Senior Manager - Global Financial Operations

Furniture Retailer

The Impact

The shift to proactive auditing and extensive collaboration with FedEx delivered substantial recoveries, improved compliance, and uncovered major cost-saving opportunities.

["$70K+ contractual audit recovery in first 2 months", "First-ever dispute-free month achieved by month 6, repeated in month 7", "Nearly $500K CAD disputed in month 8 due to carrier configuration bug", "Complete 180° improvement in transportation spend visibility", "Detection of supplier fraud/mismanagement and over $1M in consolidation savings"]

Freight Audit, Recovery, and BI

Gain complete visibility with Intelligent Audit’s powerful three-way contractual auditing helping you to reduce manual interventions, catch overspend, and avoid unnecessary fees.

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From Reactive to Proactive

By replacing delayed, manual audits with Intelligent Audit’s real-time Freight Audit & Pay process, this leading online furniture and home goods retailer transformed billing accuracy, compliance, and cost recovery. The result was unprecedented savings, improved transparency, and data-driven strategies that keep them “lightyears ahead” of prior capabilities.

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