How the Smartest Shippers Have Mastered Lost and Damaged Claims
It starts the way it always does—a customer calls with a problem. A shipment is damaged. A package never arrived. And now someone on your team has to drop what they’re doing to track down proof of delivery, file a claim, follow up with the carrier, and hope it gets resolved.
It’s not just frustrating—it’s inefficient. Managing lost and damaged parcel claims is time-consuming, repetitive work that rarely gets the attention it deserves. Yet every unresolved claim hits your bottom line. Every late or damaged shipment is a dent in the customer experience. And every hour spent managing it all is time pulled away from higher-value work.
But what if claims management didn’t have to be so reactive? What if it could actually help improve performance across your shipping network?
That’s the approach Intelligent Audit takes.
The Real Cost of Manual Claims Management
Filing and managing claims for lost or damaged parcels can eat up hours of your team's week. For shippers managing large volumes or working with multiple carriers, the complexity compounds quickly. The process is manual, the documentation requirements vary, and the odds of success often feel like a coin flip.
It also leaves room for mistakes: missed deadlines, incomplete submissions, or errors that lead to denials. And without the ability to analyze what’s driving the claims in the first place, you’re stuck reacting instead of preventing.
Claims shouldn’t drain your resources. But for many logistics teams, they do.
The Smarter Way Forward: Intelligent Audit
Intelligent Audit transforms claims management from a disjointed, manual process into an organized, proactive, and data-driven system that fits your operation.
We don’t just help you file claims. We help you understand why they’re happening, recover more, and prevent future losses. And we do it through a combination of expert support and powerful visibility tools.
Outsource the Heavy Lifting
If your customer service team is handling claims today, we help lighten the load. Each week, you receive a report of lost and damaged shipments with all required supporting documents. From there, our Claims Management Specialists file claims on your behalf, ensuring everything is submitted correctly and on time.
This approach not only reduces your internal workload, it also helps increase the number of successful recoveries by eliminating missed steps and inconsistent follow-through.
Understand What’s Happening—and Why
The goal isn’t just to get a refund—it’s to prevent future issues from happening in the first place. That’s why Intelligent Audit provides detailed reporting and analysis that shows not only which claims were successful, but why others weren’t—and what you can do about it.
You’ll gain a clearer understanding of:
- Your success rate
- Total amounts recovered
- The most common reasons for rejection
- Trends in loss or damage by carrier, lane, or product type
This isn’t just historical data—it’s operational intelligence. And it’s how the best shipping teams improve carrier accountability, adjust packaging standards, and make smarter decisions about where and how they ship.
A Proactive Approach That Scales with You
As shipping volumes grow, small issues can become major cost centers. Intelligent Audit helps you get ahead of risk by using proactive data analysis to identify trends early. That means fewer surprises, better decisions, and a stronger foundation as your operations expand.
Smarter Claims, Better Outcomes
Claims will always be part of the job—but they don’t have to be a drain on your team. With Intelligent Audit, shippers gain a streamlined, transparent, and data-driven way to manage loss and damage.
We make it easier to file, track, resolve, and learn from every claim, so you can protect your bottom line without sacrificing time or performance.
