Stop Losing Money on Lost Shipments

When a delivery goes missing, so does the trust.

A national apparel retailer was gearing up for peak season—inventory was tight, customer expectations were high, and every shipment needed to arrive on time. But one critical parcel vanished in transit. Then another. Soon, customer service was flooded with complaints, operations was scrambling for proof of delivery, and finance had no answers for the mounting losses.  

Despite having claims filed, the recovery process was slow, inconsistent, and opaque.

Unfortunately, this story isn’t unique. For shippers across industries, unresolved lost and damage claims are a silent margin killer—hiding in plain sight across modes, geographies, and carrier partners.

The Hidden Cost of Inaction

In a supply chain where every shipment matters, lost and damage claims can’t be an afterthought. Each unfiled claim or delayed response chips away at profitability, drains internal resources, and ultimately erodes customer satisfaction.

Worse yet, many shippers lack a standardized process—relying on manual workflows, inconsistent carrier documentation, and limited visibility into claim status or recoveries.

The result? Money left on the table and zero insight into patterns that could drive long-term improvements.

A Smarter Approach to Claims Management

Intelligent Audit’s Lost and Damage Claims Management solution empowers shippers to take control with a proactive strategy that transforms claims from reactive fire drills into actionable opportunities.

Here’s how it works:

• Streamlined Filing: Automate the filing process with shipment data already captured through your freight audit and business intelligence workflows.
• Accelerated Recoveries: Reduce manual input and increase accuracy with automated workflows and data validation.
• Total Visibility: Track the status of every claim in real-time—no more chasing down updates or waiting in the dark.

Whether you’re dealing with missing parcels, damaged freight, or partial deliveries, Intelligent Audit brings structure and speed to the claims process—freeing your teams to focus on strategic priorities instead of chasing paperwork.

From Chaos to Clarity—Why It Matters Now

The freight environment hasn’t gotten easier. Carriers are tightening service windows. Margins are under pressure. And capacity volatility still lingers. Claims aren’t just a hassle—they’re a data point, a financial opportunity, and a lens into how your transportation network is really performing.

As highlighted in our white paper, Going the Distance: How to File and Manage Parcel Loss & Damage Claims Successfully, shippers that embed claims management into their transportation strategy gain more than reimbursements—they gain leverage. Patterns in losses can reveal packaging issues, high-risk routes, or underperforming carriers. When you have full visibility, you’re no longer reacting to loss—you’re preventing it.

Make Claims Part of the Plan

Intelligent Audit’s Lost and Damage Claims Management solution helps shippers take control with a proactive approach that streamlines filing, accelerates recoveries, and provides complete visibility into every claim’s status. By managing the entire claims lifecycle in one place, you can improve accuracy, reduce recovery time, and eliminate guesswork from the process.

Contact us to learn more about how Intelligent Audit’s Claims Management solution can help you take back control.