Controlling the Unexpected: How Real-Time Visibility Drives Exception Management

The Challenge

A Fortune 100 high-tech company sought better visibility to manage parcel shipments amid frequent disruptions and ensure on-time, in-full (OTIF) delivery.

["Faced with ongoing disruptions like weather events, natural disasters, and civil unrest.", "Needed better visibility to proactively manage shipments and mitigate risks.", "Required real-time data to identify which shipments needed focused attention for OTIF delivery."]

The Solution

Intelligent Audit’s Real-Time Visibility (RTV) provided the high-tech company with the tools to track all parcel shipments and swiftly address exceptions.

["Tracks and categorizes exceptions for actionable insights.", "Automated feeds and the IA platform enable immediate resolution and proactive customer notifications.", "Allows preemptive action, such as sending replacements for damaged shipments before customer complaints arise."]

The Impact

The high-tech company achieved improved operational efficiency and customer satisfaction through enhanced shipment management.

["Reduced delivery exceptions and effectively managed those that occurred. reduction, saving over $3M annually.", "Boosted customer satisfaction with proactive communication and quick resolutions.", "Leveraged data-driven insights to identify and address areas for improvement, such as DC performance and carrier reliability."]

Real-Time Visibility

Track all your carrier shipments in one place. Monitor every event, predict delays, and make informed decisions effortlessly.

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Real-Time Insights, Proactive Solutions

By implementing Intelligent Audit’s Real-Time Visibility (RTV), the high-tech company gained the tools needed to track shipments, address exceptions swiftly, and enhance customer satisfaction. With automated feeds and actionable insights, the company reduced delivery issues, improved communication with customers, and preemptively resolved problems. Data-driven analysis also highlighted key areas for improvement, such as DC performance and carrier reliability, ensuring ongoing operational optimization and a more efficient, customer-focused shipping strategy.

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