Carrier communication is one of the most overlooked drivers of operational efficiency. When responses take hours or even days, issues linger, follow-ups multiply, and teams get stuck managing inboxes instead of moving freight. By enabling near-instant responses, Polly transforms communication into a competitive advantage—speeding up resolution, reducing manual effort, and unlocking scalable operations.
Intelligent Audit’s powerful technology provided us the necessary information to empower our people to quickly and easily make choices that would directly impact our overall shipping spend. We were able to realize thousands of dollars in savings within only a few weeks!
Intelligent Audit’s capabilities has allowed us to drastically reduce the number of fraudulent shipment charges. This has saved us valuable time, money and resources.
Polly continuously tracks incoming emails, ensuring no message is missed. Every incoming email is instantly captured and processed, eliminating the need for manual monitoring and reducing response delays.
Carrier emails often vary in format, language, and structure. Polly can interpret unstructured messages—whether they include invoice lists, free-text requests, or attachments—without requiring standardized templates or manual cleanup.
Polly responds to carrier inquiries within minutes, regardless of time or volume. This always-on responsiveness accelerates issue resolution, reduces back-and-forth communication, and keeps workflows moving without delay.
Polly doesn’t just read emails—it understands them. By leveraging shipment data and audit history, it accurately identifies what the carrier is requesting and determines the appropriate response based on real operational context.
Polly generates and sends responses automatically, using standardized logic and business rules. This ensures every communication is accurate, compliant, and consistent—reducing errors and improving carrier interactions at scale.
When a request requires human judgment or falls outside predefined parameters, Polly flags and escalates it to the appropriate team. This ensures your staff only focuses on high-value exceptions—not routine communication..
Close the loop faster without unnecessary manual intervention
Handles high carrier email volume without adding staff, while keeping throughput predictable.
Uses shipment and audit data to respond accurately, not generic auto-replies.
Delivers consistent messaging across teams, time zones, and peak periods.
Polly knows her limits and when to add a human back into the chat.
Relationships matter! When carriers get the answers they need faster, everything runs smoother.