From Missed Claims to $785K Recovered in 4 Months
Lost & Damaged Claims Management
The retailer’s high shipment volume and $400M+ annual UPS spend created significant exposure to lost and damaged package costs. Without a formal claims process in place, claims were only filed after customer complaints, forcing customer service teams to manage a manual and time intensive workflow. As a result:
Intelligent Audit implemented an automated, end to end lost and damaged claims process with expert oversight. Every shipment was proactively monitored, and claims were filed automatically in real time. IA also handled all documentation, follow ups, and carrier communication, eliminating the need for manual internal effort.
By replacing a reactive claims process with automated monitoring and filing, the retailer transformed lost and damaged claims recovery into a scalable, ongoing source of savings.
By implementing automated lost and damaged claims management, Intelligent Audit helped this fast-fashion retailer replace a reactive, manual process with a scalable recovery system. With proactive shipment monitoring and expert claim handling, the company recovered $785K in just four months and established an ongoing revenue stream that operates without additional internal effort.
