From Missed Claims to $785K Recovered in 4 Months
Lost & Damaged Claims Management
The retailer’s high shipment volume and $400M+ annual UPS spend created significant exposure to lost and damaged package costs. Without a formal claims process in place, claims were only filed after customer complaints, forcing customer service teams to manage a manual and time intensive workflow. As a result:
Intelligent Audit implemented an automated, end-to-end lost and damaged claims process with expert oversight. Every shipment was proactively monitored, and claims were filed automatically in real time. IA also handled all documentation, follow-ups, and carrier communication, eliminating the need for manual internal effort.
By replacing a reactive claims process with automated monitoring and filing, the retailer transformed lost and damaged claims recovery into a scalable, ongoing source of savings.
By implementing automated lost and damaged claims management, Intelligent Audit helped this fast-fashion retailer replace a reactive, manual process with a scalable recovery system. With proactive shipment monitoring and expert claim handling, the company recovered $785K in just four months and established an ongoing revenue stream that operates without additional internal effort.
