Hannah Testani Featured in Inbound Logistics's Spotlight on FBAP

As global supply chains grow more complex—strained by shifting tariffs, geopolitical uncertainty, and ongoing disruptions—shippers are under increasing pressure to find efficiency wherever they can. Amid that complexity, freight bill audit and payment (FBAP) providers have become essential partners, helping organizations gain visibility, recover overcharges, and use data to make smarter logistics decisions.

That’s why Inbound Logistics recently spotlighted FBAP leaders in its special segment, “Freight Bill Audit & Payment – The Key to Supply Chain Clarity.” The feature explored how technology, automation, and data science are transforming freight audit from a back-office function into a strategic advantage.

Among those shaping the conversation was our fearless leader, Hannah Testani, who shared how the company continues to redefine what’s possible at the intersection of logistics and intelligence.

Innovation and insight: Intelligent Audit’s approach

“Innovation is in our DNA,” Testani told Inbound Logistics. Since our founding in 1996, we've led the way in combining advanced technology with deep industry expertise to drive measurable results for our customers.

Unlike providers that rely solely on automation, Intelligent Audit takes a hybrid approach—pairing powerful AI-driven analytics with human expertise.

“When the data is noisy or billing disputes occur, FBAP firms need human intervention—real experts who can help shippers manage challenges and optimize performance.”

That combination has secured our position as a global leader in multimodal freight audit, recovery, business intelligence, secure carrier payments, and AI-powered optimization tools.

AI in action: detecting anomalies, preventing loss

A standout example is AI-powered Anomaly Detection, our proprietary machine learning/deep learning technology. The system becomes an expert in each customer’s shipping patterns—quickly identifying irregular transactions or outliers with 99% accuracy. This capability has caught millions in potential fraud and countless errors that might otherwise go unnoticed, protecting clients’ bottom lines and improving their operational agility.

Intelligent Audit’s use of large language models (LLMs) also fills critical gaps in carrier data, helping shippers normalize and contextualize information even when electronic invoice support is limited.

A partnership built on proactive problem-solving

Beyond technology, Testani emphasized the company’s proactive carrier management approach. Intelligent Audit not only automates dispute resolution but also works with carriers to address root causes—preventing future billing errors before they occur.

At the same time, Polly, the company’s AI-powered chatbot, accelerates communication, responding to inquiries in minutes. When questions require deeper expertise, IA’s specialists seamlessly step in to provide guidance—ensuring speed and accuracy at every touchpoint.

Real results: data-driven decision making

For many shippers, especially in parcel-heavy industries, comparing carrier contracts and service levels can feel nearly impossible. Intelligent Audit’s self-serve modeling tools give customers the ability to simulate scenarios—such as adjusting distribution networks or comparing service options—and make data-backed decisions in real time.

In one case, a global manufacturer leveraged Intelligent Audit’s Freight Audit, Recovery, and BI solutions—along with AI-Powered Anomaly Detection—to uncover and reclaim hidden shipping costs. The result: $15 million in annual savings and a 1906% ROI.

The future of freight audit

As supply chains become increasingly dynamic, Intelligent Audit remains committed to helping customers navigate complexity with confidence.

“We’re empowering our customers to be as efficient and effective as possible,” Testani told Inbound Logistics.

With innovation, insight, and integrity at its core, Intelligent Audit continues to lead the industry—transforming freight audit and payment from a reactive necessity into a proactive driver of performance and profitability.

Read the full feature:
Inbound Logistics – Freight Bill Audit & Payment: The Key to Supply Chain Clarity‍