The $3B+ Blind Spot: Why Most Businesses Miss Out on UPS, DHL & FedEx Refunds
In today’s competitive e-commerce and logistics landscape, shipping is one of the largest—and most overlooked—operational costs. You may assume that your carriers are delivering on time and billing you accurately. But assumptions like that often lead to lost profits.
The reality? Minor shipping errors add up fast. And the vast majority of businesses don’t even realize they’re eligible for refunds.
The Shocking Truth: 75% of Refunds Go Unclaimed
Every year, an estimated $3 billion in shipping refunds go unclaimed—simply because businesses either don’t know they’re owed money, or don’t have the resources to go after it.
What Types of Refunds Are We Talking About?
Major carriers like UPS, DHL and FedEx offer money-back guarantees for service failures and billing mistakes, including:
- Late deliveries
- Incorrect surcharges
- Address corrections
- Dimensional weight errors
- Damaged packages
Depending on your shipping volume, unclaimed refunds could total hundreds of thousands, even millions of dollars annually.
Why Are These Refunds Going Unclaimed?
Despite being rightfully owed, most refund dollars are never recouped. Why? Three main reasons:
1. Lack of Awareness
Many businesses simply don’t know these refund policies exist or how to check if they’re eligible.
2. Complex Claim Processes
Manually auditing every invoice, spotting errors, and filing claims within narrow windows is tedious and time-consuming.
3. Limited Internal Resources
Most internal teams—especially lean ones—don’t have the bandwidth to perform ongoing, line-by-line audits across hundreds or thousands of shipments.
Automate Refund Recovery with Catalyst™
If you’re not auditing parcel invoices regularly, you’re likely leaving money on the table—but you shouldn’t have to jump through hoops to get it back.
With Catalyst™, refund recovery is effortless: we handle the heavy lifting, you get the money. No added workflows, no extra headcount—just found revenue flowing back into your business.
Start a free 90-day trial of Catalyst today to discover how much you’ve been missing. It takes just minutes to get started—and the payoff could be huge.
No risk, all reward. We’ll be waiting for your sign-up.
