A Smarter Claims Process Delivered $1.3M in Recovery
Lost & Damaged Claims Management
A leading prescription fulfillment provider with $405M in annual small parcel spend lacked an effective process for managing lost and damaged (L&D) claims. Because many shipments contained critical prescriptions, delivery issues increased pressure on support teams while missed claims left recovery dollars on the table. As a result:
Intelligent Audit implemented a fully automated, end-to-end lost and damaged claims management process that proactively monitored every shipment and accelerated recovery. Instead of relying on customer complaints or internal escalations, eligible claims were identified and filed automatically in real time.
Within 15 months, the organization recovered more than $1.3M in lost and damaged claims while establishing a repeatable process that continues to generate value.
By replacing a reactive, manual claims process with Intelligent Audit’s automated L&D Claims Management solution, this healthcare organization turned missed recovery opportunities into ongoing savings. With proactive shipment monitoring and automated claims filing, the organization established a scalable, low-touch recovery process that continues delivering value with minimal internal effort.
