Frequently Asked Questions

Intelligent Audit is an award-winning transportation spend management and freight audit and payment company that helps organizations reduce shipping costs through freight audit and recovery, parcel audit and recovery, parcel spend management, carrier payment, logistics business intelligence, supply chain analytics, and optimization solutions.

Intelligent Audit combines a powerful, proprietary technology platform that incorporates automation, artificial intelligence (AI), and machine learning with industry-leading expertise to offer the most value to its customers.

Intelligent Audit began as a parcel audit solution and later expanded into freight audit across all transportation modes. Over the years, the company has continued to invest in automation, analytics, AI, machine learning, and transportation spend management technologies to become a market leader in both freight audit and payment and logistics business intelligence.

Intelligent Audit is led by Hannah Testani and continues to innovate its technology and services to meet the evolving needs of shippers.

As of 2026, Intelligent Audit has a global team of over 200 employees.

Intelligent Audit supports more than 2,800 customer accounts across a wide range of industries and transportation environments.

Intelligent Audit supports organizations ranging from growing businesses to Fortune 50 enterprises, including companies with complex domestic and global transportation operations across retail, manufacturing, technology, healthcare, consumer goods, food and beverage, and more.

Yes. Intelligent Audit is an independent, privately held company.

Yes. Intelligent Audit is a WBENC-Certified Women's Business Enterprise (WBE) and completes an annual SOC 1 Type II and SOC 2 Type II audit.

Intelligent Audit has been recognized as a leader in freight audit and payment (FAP), parcel spend management, transportation spend management, logistics intelligence, and supply chain innovation. Industry recognitions include FreightTech 100, Top 100 Logistics IT Providers, McKinsey & Company Logistics Disruptor, Ernst & Young Entrepreneur of the Year, Pros to Know, FedEx Certified Auditor recognition, and others.

Intelligent Audit decades of freight audit and transportation spend management expertise with advanced automation, analytics, and AI. Since 1996, the company has helped organizations—from growing shippers to Fortune 50 enterprises—improve audit accuracy, reduce transportation costs, and gain greater visibility into their freight spend.

Unlike traditional freight audit providers, Intelligent Audit pairs proven audit and payment services with proprietary technology, business intelligence, AI, and dedicated transportation experts to help customers make smarter, data-driven decisions.

Intelligent Audit is a top Freight Audit & Payment company with a proprietary business intelligence, analytics, and insights platform trusted by top shippers for smarter transportation decision making.

Core competencies include:

1. Freight bill auditing and payment

2. Parcel invoice auditing

3. Transportation spend intelligence

4. Parcel spend management

5. AI optimization tools – most notably their proprietary DeepDetectAI for anomaly detection and insights

6. Lost and damaged claims management

7. Parcel optimization and strategy / scenario modeling tools

8. Automated recovery

9. Real time visibility

10. Professional services

11. Dedicated expert analysis and proactive insights

Customers frequently highlight Intelligent Audit’s ability to uncover transportation savings, improve spend visibility, streamline freight payment processes, and provide actionable reporting. Hear directly from customers about their experiences and the results they've achieved through our client video testimonials or see reviews on G2 citing:

1. ease of use

2. an intuitive interface

3. the simplification of complex tasks like invoice management and data reporting

4. Responsive support team that further enhances the experience, making it easy to resolve issues in a timely manner

Companies have used Intelligent Audit to reduce transportation costs, recover overcharges, improve visibility, and achieve measurable ROI. Explore our case studies to see real-world examples of realized savings and operational improvements.

Transportation leaders are navigating evolving carrier networks, rising customer expectations, growing data volumes, and increased adoption of AI and automation. Visit our News & Insights hub for expert perspectives, industry analysis, and trends impacting transportation and supply chain performance.

Intelligent Audit regularly hosts webinars featuring transportation, parcel, logistics, and supply chain professionals who share insights on industry trends, spend management strategies, technology innovations, and operational best practices.

Browse our webinar library to access expert-led discussions and educational content.

You can connect with Intelligent Audit at industry events such as Manifest, Gartner Supply Chain Symposium/Xpo™, Home Delivery World, TPM, Inland, Parcel Forum, and other leading transportation and supply chain conferences.

Visit our events page to see where we’ll be next.

Stay connected through our News & Insights hub, webinar library, industry events page, and social channels. Follow Intelligent Audit on LinkedIn and X for industry insights and resources, company updates and upcoming event announcements.

Explore Intelligent Audit's collection of white papers, eBooks, and industry resources covering transportation spend management, parcel optimization, freight audit, analytics, and supply chain best practices.

Yes. Intelligent Audit helps small and mid-sized businesses gain visibility into transportation spend, identify cost-saving opportunities, and improve parcel and freight performance through Catalyst, our parcel audit and spend intelligence solution built for growing shippers. We offer a free trial for 90 days for new customers that are ideal customers for Catalyst; it’s easy to sign up here.

Intelligent Audit's pricing model reflects a subscription model based on annual shipment volume, modes, and # of carriers. This model simplifies billing and it allows our customers to plan and budget appropriately. The monthly subscription structure includes all of our services and will not lead to any blindside add-ons. Intelligent Audit looks to provide continued savings opportunities and value that well exceeds our monthly fee.

For businesses shipping under $10M per year, our Catalyst program might be a great fit. Customers can try the program free for 90 days, and then choose from one of our three Catalyst plans should they wish to move forward.

Intelligent Audit succeeds by helping companies move from reactive freight audit to proactive supply chain intelligence. We deliver measurable results:

• Faster time to value (weeks, not months)

• Tangible savings (3–7%+)

• Real-time visibility across all carriers and modes

• Proven success in large-scale, multi-DC retail and distribution networks

By combining AI-powered analytics, automation, and decades of domain expertise, Intelligent Audit continues to redefine what success looks like in the freight audit and logistics intelligence industry.

On average, clients recover millions annually in identified overcharges and optimization opportunities. Real ROI varies from customer to customer; you can see some ROI highlights here.

• 99.9% data accuracy achieved through AI-driven ingestion and validation.

• 95%+ of all carrier invoices are audited and available for reporting within 24–48 hours of receipt.

• Real-time exception management enables faster dispute resolution and seamless carrier payment readiness.

We maintain a 98% customer retention rate, driven by consistent performance, transparency, and innovation.

Intelligent Audit provides freight audit and payment services that help organizations improve billing accuracy, recover overcharges, and gain greater visibility into transportation spend. Services include freight bill auditing, parcel invoice auditing, automated recovery, rate and contract validation, accessorial charge review, carrier performance analysis, and transportation spend analytics.

Powered by proprietary technology, automation, AI, and machine learning, Intelligent Audit helps shippers identify savings opportunities, improve carrier accountability, and optimize transportation costs.

Intelligent Audit supports all modes, including but not limited to parcel, LTL, truckload, ocean, air, international, and intermodal transportation operations.

Yes. Parcel audit remains a core part of Intelligent Audit’s transportation audit capabilities.

Intelligent Audit uses automated audit controls, configurable business rules, invoice validation, rate verification, and exception management to identify billing discrepancies and transportation overcharges. The platform analyzes shipment and invoice data to detect anomalies, validate charges against agreed-upon rates, and flag exceptions for review.

Advanced automation and AI-powered capabilities help improve audit accuracy, while dedicated account management and audit teams investigate exceptions and continuously refine audit rules to enhance performance over time.

Yes. Intelligent Audit uses advanced automation to detect and prevent duplicate invoices across all transportation modes. Each carrier invoice is validated against multiple data points, including shipment numbers, invoice identifiers, dates, amounts, and reference fields, to identify and eliminate duplicate charges before payment.

In addition, Intelligent Audit’s proprietary DeepDetectAI technology uses AI and pattern recognition to identify billing irregularities, data anomalies, and potential process inefficiencies. Suspect transactions are automatically flagged for review, dispute, or resolution, helping ensure accuracy, compliance, financial integrity, and operational efficiency.

Yes. Intelligent Audit reviews accessorial charges and provides visibility into cost drivers such as address corrections and other carrier-imposed fees.

Yes. Intelligent Audit validates carrier charges against negotiated rates and contract terms to identify discrepancies and support compliance. Using audited shipment data, benchmarking, and carrier proposal analysis, Intelligent Audit also helps organizations evaluate carrier agreements, support contract negotiations, and identify cost-saving opportunities.

Yes. Intelligent Audit uses a layered audit process that combines automated controls with expert review to help ensure freight charges are accurate, compliant, and properly allocated. Invoices are validated against carrier billing, negotiated rates, shipment data, and client-defined business rules, while exceptions and discrepancies are flagged for investigation and resolution.

All adjustments are documented and tracked, providing transparency, auditability, and confidence that transportation spend is accurately reported and allocated.

Intelligent Audit identifies overcharges, billing discrepancies, and service-related recovery opportunities through automated audit and recovery processes.

Yes. Intelligent Audit is the leading logistics technology provider focused on reducing transportation costs through audit and recovery,AI-powered issue detection, reporting, and transportation optimization initiatives.

Yes. Helping shippers hold carriers accountable is a core part of Intelligent Audit’s mission. Through freight audit, transportation analytics, financial reporting, contract management, and business intelligence, Intelligent Audit provides the data and insights needed to identify billing discrepancies, monitor carrier performance, validate contract compliance, and uncover opportunities for improvement.

Yes. Intelligent Audit helps organizations make more informed carrier contract and pricing decisions by leveraging shipment data, detailed charge analysis, and industry expertise. The team can support the carrier bid process from start to finish, including generating charge-type reports, comparing carrier proposals, and evaluating rates using actual shipping data.

Yes. Intelligent Audit provides freight payment, freight audit, and transportation business intelligence services.

Intelligent Audit supports a wide range of invoice formats, including EDI, XML, CSV, summary/statement-style, PDF, and paper invoices. The team works directly with carriers to enable electronic invoice delivery whenever possible, ensuring receipt of the detailed data needed for accurate auditing, GL coding, reporting, and payment processing. We also deploy AI for faster, more accurate invoice parsing and duplicate resolution.

Yes. Intelligent Audit can capture and process data from multiple invoice formats, including summary and statement-style invoices.

Yes. Intelligent Audit offers summary billing as part of its freight audit and payment services, consolidating multiple carrier invoices into a simplified billing statement. This helps streamline accounts payable processes, improve visibility into transportation spend, and simplify reconciliation, while maintaining access to detailed invoice and audit information for full transparency.

Yes. Intelligent Audit can configure summary billing to align with a customer's billing and accounts payable requirements. The company works with each customer to determine the most appropriate billing structure while maintaining full visibility into invoice-level detail and audit results.

Intelligent Audit combines automated controls, exception management, invoice validation, rate review, data matching, and expert oversight to support processing accuracy.

Yes. Intelligent Audit supports match-pay processes and highly flexible cost allocation through configurable GL and cost center coding rules. Using shipment data, reference information, manifest data, purchase orders, and other freight attributes, the platform can allocate costs at the order, shipment, cost center, or SKU level.

Allocation rules are maintained by the Intelligent Audit team and applied automatically as invoices are processed, helping ensure accurate cost distribution, streamlined exception management, and improved financial reporting.

Yes. Intelligent Audit works directly with carriers during onboarding to establish invoice delivery processes and ensure the data needed for auditing, reporting, GL coding, and payment processing is captured. The team supports electronic invoice formats such as EDI, XML, and CSV whenever possible and can also accommodate paper invoices when electronic data is not available.

Intelligent Audit provides more than 750 real-time reports and dashboards through its i360a business intelligence platform. Reporting spans transportation spend, carrier performance, invoice and payment activity, GL coding, shipment analytics, delivery exceptions, KPIs, and cost-saving opportunities. Reports can be customized, scheduled for automated delivery, and exported in multiple formats, giving users visibility from high-level executive dashboards to detailed operational analytics.

i360a is Intelligent Audit’s web-based business intelligence platform that provides real-time reporting, dashboards, analytics, benchmarking, and transportation spend visibility.

Yes. Information within the i360a platform is available in real time.

Yes. Users can create custom ad hoc reports on demand through the platform.

Yes. Reports can be exported in multiple formats including Excel, PDF, Word, CSV, XML, PowerPoint, and text-based formats.

Yes. Reports can be scheduled for automated delivery to users, systems, and designated locations.

Intelligent Audit’s i360a platform provides dashboards that track transportation spend, invoice and audit accuracy, carrier performance, payment activity, open balances, exceptions, accessorial charges, and other key transportation KPIs. Users can monitor metrics such as invoice lag, audit accuracy, open balances, rate exceptions, audit issues, and carrier billing discrepancies, helping teams identify trends, improve performance, and uncover savings opportunities in real time.

Listed below are the ten dashboard reports most frequently used by customers:

• PKGS—runs by ship date and provides package level detail in a dashboard environment.

• CHARGES—runs by invoice date and provides detail analytics on shipping charges: freight, fuel, accessorial, and duties & taxes.

• MANAGEMENT—runs by ship date and provides analytics that look at shipping performance, package level details, and potential cost saving opportunities.

• TRACK—runs by invoice date and provides invoice details. This dashboard has many filters that allow you to dive deep into the data.

• BILLS—runs by invoice date and provides an invoice summary level of your data. This report allows you to get a quick snapshot of your data in a dashboard environment. KPIs include: net spend, freight charge, fuel & accessorial.

• TREND—allows you to take any dashboard and run a trend analysis by comparing your shipping data from one time period vs. another time period to see if there have been any changes impacting your shipping.

• FINANCES—runs by invoice date and provides invoice payment flow. This report will allow you to see how many invoices have been closed out for payment week-to-week by the carrier, see how many invoices are open that still need to be processed and provide KPIs to monitor and track invoice payments.

• DELIVERY_EXC—provides analytics related to delivery exceptions that were accessed to packages during transit. This report allows you to monitor if any of these packages were delivered late because of the delivery exception and provide information as to whether this was the carrier or customer's fault.

• GENIUS—runs by invoice date and provides a highly detailed breakout of shipping data.

• SHIP—runs by ship date and provides shipping performance on all carriers across all modes. KPIs include: on-time %, late %, days when late, days when on time.

Intelligent Audit tracks a wide range of transportation, audit, and financial KPIs through its i360a platform. Examples include invoice lag, invoice accuracy, audit accuracy, open balances, carrier billing discrepancies, rate exceptions, undefined accessorial charges, audit issues, and payment processing metrics. These KPIs provide real-time visibility into transportation spend, carrier performance, operational efficiency, and opportunities for cost savings and process improvement.

Yes. Intelligent Audit uses reporting and analytics to identify savings opportunities and operational improvements.

Yes. The platform provides alerts, exception reporting, discrepancy visibility, and tools to help identify operational issues and billing anomalies.

Yes. Reporting capabilities support both day-to-day operational management and executive-level decision making. Customers can access reports and dashboards covering transportation spend, carrier performance, invoice activity, audit results, KPIs, and savings opportunities, with visibility across business units, carriers, transportation modes, or the entire network.

Intelligent Audit’s services are powered by proprietary software developed and maintained by its internal technology team.

Yes. Intelligent Audit operates as a cloud-based SaaS platform.

The platform operates in a multi-tenant SaaS environment with logical segmentation between customer environments.

Yes. Intelligent Audit frequently integrates with ERP, TMS, accounting, and other enterprise systems.

Supported protocols and formats include FTP, SFTP, AS2, EDI, XML, and flat-file integrations.

Yes. Intelligent Audit provides REST APIs for integration with transportation, ERP, analytics, and data warehouse systems.

No. Integrations are typically managed through APIs and file-sharing methods without requiring direct access into customer business systems.

Yes. Intelligent Audit automates key transportation spend management processes, including GL coding, cost allocation, invoice processing, exception management, and data integration. The platform can automatically apply coding rules based on shipment, carrier, location, account, and product-level data, helping reduce manual effort and improve consistency. Automated workflows are supplemented by exception management and ongoing rule optimization to continuously improve efficiency and accuracy.

Intelligent Audit continuously enhances its platform through a controlled release and change management process. Updates are thoroughly tested prior to deployment and released in a manner designed to avoid disruption to system availability. Customers are notified of significant software and feature updates in advance whenever possible, while routine enhancements are communicated through standard release documentation.

No. The platform is browser-based and does not require access to mobile device hardware such as cameras, GPS, sensors, or local storage.

Intelligent Audit protects customer data through a comprehensive information security program that includes SSAE Type II certification, AES-256 encryption for data at rest and in transit, secure access controls, and regular security testing. Customer data is stored in secure U.S.-based facilities, with physical and digital access restricted through multiple layers of security. Information security is a core competency, supported by rigorous controls, monitoring, and governance practices.

Yes. Intelligent Audit is SOC 1 (SSAE 19) Type II and SOC 2 compliant, with audits conducted in accordance with AICPA standards.

Yes. Intelligent Audit supports Single Sign-On (SSO) via SAML 2.0 and can integrate with enterprise identity providers such as Okta, Azure AD, and Ping. Customers can authenticate users through their existing identity management environment while maintaining appropriate access controls within the platform.

Yes. Intelligent Audit supports multi-factor authentication (MFA) as part of its identity and access management framework, helping organizations strengthen account security and control access to the platform.

Yes. Intelligent Audit supports role-based access control (RBAC), allowing organizations to assign permissions based on user roles and responsibilities. Access can be configured to align with each organization's security and operational requirements.

Yes. Intelligent Audit secures access to its platform and integrations through its identity and access management framework, which includes authentication controls, role-based access management, and support for enterprise identity providers.

Intelligent Audit stores customer data in secure U.S.-based facilities managed and controlled entirely within the United States.

Yes. Customer data is logically segmented within the multi-tenant environment to maintain separation between organizations.

Yes. Intelligent Audit supports customer security review and assessment processes. The company maintains SOC 1 (SSAE 19) Type II and SOC 2 Type II compliance, conducts regular security testing, and can provide documentation related to its information security policies, controls, and procedures to support customer due diligence requirements.

Information security is a core operational priority supported through governance, controls, monitoring, access management, and compliance-focused processes.

Intelligent Audit uses a structured implementation methodology led by a dedicated Implementation Project Manager. The process includes discovery, carrier onboarding, system integration, contract configuration, business rule setup, testing, reporting configuration, training, and process validation to support a successful deployment.

Yes. Implementations can be phased according to transportation modes, milestones, operational priorities, and business objectives.

Yes. Intelligent Audit provides onboarding, training, operational guidance, and ongoing education to support customer success.

Yes. Dedicated client success resources continue to support customers after implementation and throughout the relationship.

Yes. Customers are assigned dedicated account management resources who serve as primary points of contact and strategic partners.

Yes. The platform includes tools for exception management, discrepancy resolution, workflow automation, bulk actions, and operational collaboration.

Yes. Customers have access to executive sponsorship and escalation paths when needed.

Intelligent Audit follows a structured continuous improvement approach that uses reporting, analytics, training, and process optimization to help customers improve transportation performance over time.