In the lead up to the liquidation of the largest dedicated toy retailer in the world, IA’s client needed to fully identify the overall impact of the Toys “R” Us bankruptcy and permanent closure on their business. In particular, the company wanted to understand the impact it would have on its distribution network and transportation costs, as well as strategies to mitigate the damage and potentially even position themselves to gain ground on the industry via a change in distribution strategy and tactics.
The Intelligent Audit team worked directly with this client, a nonprofit medical practice, to understand their business rules and create a fully automated process that captured 100% of their exception instances, eliminating the need for a costly two person manual GL coding process and reducing their exception count to less than 100 exceptions per week.
By analyzing the shipments of a leading home grocery delivery company, Intelligent Audit was able to identify and act on exceptions, managing in-transit issues to achieve positive outcomes. IA identified a link between the shipping experience and customer satisfaction levels that enabled the client to efficiently work with carriers to minimize future delivery issue instances, maintain higher customer satisfaction, and identify the impact that service issues had on customer retention.